tapback collects star ratings, instantly serves smart reason tags, scores fraud signals, and escalates critical complaints to the right person — all before your customer walks out the door.
Customer scans QR code at table, counter, or packaging — opens the form instantly.
Big friendly smileys for the star rating. No writing, no login. Low‑literacy friendly.
Cortex serves 5‑8 relevant tags based on rating + industry. Done in 8 seconds.
Built end-to-end by VDM Business Innovations — from the rating engine to the live wallboard your guests see. No off-the-shelf parts.
Our proprietary signal engine reads each feedback in milliseconds — tags, sentiment, urgency, fraud judgement, draft reply. Built in-house, refined over thousands of real visits.
F&B-exclusive screen with confetti on 5★, transparency badge on 1★, today's live charts, and a praise carousel.
Device fingerprint bursts, IP bursts, duplicate clusters, fast submissions, coordinated negative bursts — scored with confidence.
Email + push notification hits the right person's phone within seconds of a critical complaint — no manual triage.
KPIs, trend & distribution charts scoped per branch. Per-chart Today / 7d / 30d / Custom range picker.
One-click downloadable A4 report per outlet — KPIs, trend chart, sentiment, distribution, top issues.
Brand owner installs the dashboard on their phone — full offline service worker, manifest, push notifications.
Every feedback ships with a recovery-ready reply. Regenerate in Professional / Warm / Apologetic / Celebratory tones — one click each.
One-click A4 poster per outlet — brand colors, 3-step instructions, ready for the printer in seconds.
Three plans (Basic / Pro / Hub), bank-grade signature verification, 15-day free trial, plan-gated premium features.
Malls & corporates publish a single Common QR. Customers pick floor / brand / service from a searchable directory. Bank-grade encrypted contact capture on ≤3★ for personal recovery.
JWT + bcrypt auth, hashed IPs, timestamped Terms & Privacy consent, public legal pages.
Start with Basic for a single location, scale to Pro for chains, or pick Hub for malls & corporates with one Common QR.
Generate your first QR code, drop it on a table or counter, and watch the insights roll in.
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